Highly Reliable Product Line
We make reliability one of our highest goals here at Puget Systems. Not only are failed parts costly for us to replace, but they are also very frustrating for you! That hurts our reputation, which is even more costly than the part replacement. To make sure we are minimizing component failures, one of the biggest things we can do is make sure our entire product line is high quality and not prone to failure.
All components in our product line are reviewed weekly. Any trends in failure rates are acted upon immediately, leaving us with a highly reliable product line that continues to improve. We make sure we do not add a part to our product line unless we feel we can stand behind it. This results in a high quality product, that works as it should. You can feel confident that any selection you make on our website is a quality product.
Real Sample of Data We Use
As an example, here is a sample real data taken from our records in March 2021:
| Part (Brand & Model) | Sold | Failed | Failure Rate |
|---|---|---|---|
| MSI MAG B550M MORTAR WIFI | 104 | 6 | 5.77% |
| GIGABYTE B550 VISION D | 160 | 3 | 1.88% |
| ASUS TUF B550M-PLUS (WI-FI) | 32 | 0 | 0% |
Acting on this data, we quickly pivoted our Micro ATX AMD Ryzen based workstations from using the MSI MAG B550M MORTAR motherboard to the ASUS TUF B550M-PLUS model. Granted, we hadn’t sold as many of the ASUS yet – but having almost 6% of the MSI boards fail during assembly (none of them were field failures) was enough to raise a red flag for us, especially compared with the much lower failure rate of the larger GIGABYTE B550 VISION D. We already had the ASUS qualified as a backup, too, so the transition was simple and should result in more reliable systems for our customers. The solutions aren’t always as simple as this, and there are often more variables to consider, but this is a great example of how these records give us hard data on how to continually improve.
Unlike big box computer manufacturers, we’re small enough to react quickly to any changes that we see in reliability. Our size allows us to be much more nimble, and we qualify multiple product line options, so that we can pivot easily when the need arises. We feel strongly that Puget Systems is in the perfect position: we are large enough to keep good statistical data while also agile enough to act on it quickly. That is a rare ability!
Read what our customers have to say about our highly reliable product line!
Third time not a charm
This was my third system from Puget, but my third time is definitely NOT a charm. They sent me a motherboard that must be removed to replace the CMOS battery. It’s an ASUS ProArt Z790-Creator WiFi, but I wonder what idiot/moron/imbecile/lamebrain came up with this design. I found this online post about the ProArt Z790 from a person who builds his own water cooled computers: “Stay clear of motherboards where it takes two hours to replace a CMOS battery. I had to do this today. The CMOS of the Proart requires mobo removal and removal of the IO board shield in order to unplug the CMOS battery, and then no shop has such a battery. I ended up cutting off the wires and soldering them onto a new 3V battery designed with solder lugs. See attached (photo) what the rubbish looks like.” Guess I should have done my homework before ordering, but trusted Puget to include decent components in their builds. Their own tech support person described the battery replacement as “sad”. Their reply to my complaint was “If the CMOS battery does need to be replaced within the lifetime of the system, we can swap it out for you in our repair shop.” Which means: (1) the hassle of packing it up and getting it to UPS or FedEx (2) the inconvenience of having no computer for probably 2 weeks (3) the shipping expense of $242 round trip. When the battery died in my old system, I spent a few bucks at Walgreens for a new battery and had it replaced in 5 minutes. What a joke!
Customer for life…
The customer service and build quality are second to none.
First ever gaming PC
This is my first ever proper gaming PC setup and it works like an absolute dream; I love it so much.
I’ve purchased 5 systems
I’ve purchased 5 systems from Puget over the last few years. Outstanding quality, support, and excellent product lines.
Outrageously awesome
Outrageously awesome crew here at Puget System, they’ve come through for this old disabled veteran for years with my machines!
Great Experience
Working with Puget Systems was first class. The process started with system selection on the website. The interface was very intuitive and questions on specs were only a click away. Purchasing came next followed by a personal email from a Puget rep to confirm my choices. Once the computer arrived, unboxing was easy and setup was a dream. I was up and running in no time. Thanks Puget Systems!!
Puget is simply the best
I don’t buy new computers often, but for the last two decades, I’ve gotten every one of my desktops from Puget Systems. They use top quality components, have excellent build quality, and top notch support. Everything inside the computer is clean and all cabling is carefully routed. The software installation is clean. Even their packaging is top notch. I won’t buy my computers from anywhere else.
Absolute peace of mind
I have historically built my own machines, but work and life over the last few years has made staying up to date on the latest hardware information a low priority so when I started looking into updating my personal system I found myself not wanting to deal with doing all of the research myself. Having Puget Systems handle all of the details for me has been worth every extra penny spent having them build the system for me. They created an absolute drop-in replacement for me and it really was that smooth. A bonus is how they update the progress of your machine has it goes through their build and QA process, it was reassuring to see the progress being made leading up to the ship date!
Nothing Short of Incredible
From start to finish our experience with Puget Sound Systems was more then I could have hoped for, and certainly more than we expected. Prices are competitive, parts availability is no issue, communication is the best in the industry, and quality (including quality assurance) is the best of the best.
Puget Systems provided a free consultation where we discussed the software the machine would run and the tasks we would be using it for. The consultant recommended a lower core count and higher clock rate, as well as an additional drive for cache. Overall this lowered the price. After our order was placed we received near daily updates on our order and the progress it was making thorough the assembly process. We received benchmarks, thermal images, and final build photos along the way making it actually fun to wait for our shipment.
The machine delivered has exceeded expectations and in less than a week has provided immense value to our team.
Can I rate more than 5 stars please?
PUGET SYSTEMS BUILDS A FANTASTIC COMPUTER AND THEIR CUSTOMER SUPPORT IS WITHOUT EQUAL
Over the years I have purchased a fair number of PCs – at first from the best major brands, then graduating to custom builds as my needs increased because of my photography hobby. I have photographed many great destinations on all seven continents and for image editing I rely on only the best software programs, and they make big demands on a PC.
About two years ago it was time for a major upgrading. After extensive research, I felt I knew exactly what I needed. A couple of companies in our area who do custom builds told me I had made a great selection for each component and were anxious for my business. Problem was, I continued to learn more and soon concluded that I needed to make a couple of better choices. Which made me think that if these supposed experts missed things I felt a far-from-expert like me had figured out, it’d be a good idea to check elsewhere.
I feel so lucky that my search finally led me to Puget Systems. The sales agent who happened to take my call truly impressed me. He was extremely knowledgeable. And then…as I was trying to convince him that I absolutely needed a particular part that happened to be very expensive, he proceeded to very nicely explain to me why I’d be wasting money because it didn’t add anything I need that a considerably less expensive one would do just as well. Wow, I thought to myself, agents, especially agents for on-line companies, always try to sell you up – and this guy is selling down! Talk about getting an honest opinion!
I felt I could trust Puget Systems – and, boy, was I right. The computer they built for me was everything I had hoped for. It is fantastic. And they kept me up-t-date during every step of the process. Two friends who work as computer experts with highly regarded companies checked it out and told me everything about it was superb.
And then there’s the customer support: I have not experienced any that’s their equal. One example: When an update of one of my imaging editing programs was causing me problems, the company told me I needed to do things on my computer that, truth be told, I didn’t grasp and worried I might mess up. So I called Puget Systems and, while the problem had everything to do with software and nothing to do with my computer, a Puget Systems tech logged into my computer and made sure I correctly complied with what the software company said was required. In the two years I’ve had my Puget Systems computer I’ve had similar great experiences with their customer support.
You get my drift: If you’re looking for a great computer build that’s backed up by truly outstanding customer support, you can trust Puget Systems.
Read more testimonials from Puget Systems clients.